“Our business is the provision of services for people with differing needs. We work to give every individual the chance to flourish”
Phoenix is about putting the individual at the centre of everything we do. It means whenever we make a decision, be it what to have for an evening meal in a children’s home, or wherever we should invest in a new school, the question we ask ourselves is what effect will this have on the young people, student or client we work for and how can we look to continually improve what we do for them.
By constantly having the focus on this purpose and constantly challenging ourselves to improve, we are able to ensure that we make decisions for the right reasons.
By being mindful and committed to these ideals, we uphold our founder’s passion for ensuring that all of those in our care are supported no matter what their need. We promote an environment where we can push beyond boundaries and pre-conceptions to create services and environments that help to develop the best in everyone everywhere.
Our vision and our purpose are what brings us together and sets us apart.
Our values are part of our DNA. They help guide the way we support the individuals we care for, how we work with our customers and with each other.
Through honesty, empathy, aspiration, respect and teamwork, we strive to promote a culture where ideas can blossom, every individual can flourish and outcomes for all can be met.
“Mutual honesty is the cornerstone of any relationship we build with the people we work with”
“We work to understand and empathise with all the individuals we care for – it is important we show empathy and not sympathy”
“We work to assist all individuals aspire to achieve their goals and outcomes”
“We treat others in the same way we wish to be treated and to build shared respect”
“We strive to provide consistency in our approach through effective teamwork and to bring the best out of each other”